Welcome to Box of Bikes

Box of Bikes

Header Image_Bobs Mates Purple


T: 02 6262 9000 Majura

T: 02 6285 3656 Phillip

Terms and conditions:


·     The Lay-by period is for a maximum of three months.

·     A deposit must be a minimum of 20% of the total purchase price.

·     The cancelation charge on a Lay-by is 10% of the total purchase price.

·     There are no returns on Lay-by items with the exception of faulty goods or in accordance with your legislated rights.

·     No items on Lay-by may be removed from the store until all items are paid for in full

·     The customer and Box of Bikes has the right to cancel the Lay-by.

·     Where the customer cancels the Lay-by they have the right to a refund of payment made less the cancelation charge.

·     Where Box of Bikes cancels the Lay-by a reason why will be given to the customer and a full refund given.

·     Customers will be contacted for all Lay-bys not paid in full after three months. Lay-bys not paid in full will be cancelled and a refund less the cancelation charge will be provided to the customer.

·     The cancelation charge is to cover the cost of restocking, administration costs and loss of sales.



·     Work carried out on repairs and services are guaranteed for a period of 30 days.

·     Where work does not meet a customer’s expectations they are required to contact Box of Bikes within 30 days of picking up the bicycle.

·     Where work is advised by Box of Box but not carried out due to customer requests we will not be held liable for any damage, injury or malfunction that may occur. Customers will be notified in writing of the parts that need repair or replacement and that they were not actioned by the customer.

·     All prices will be quoted prior to commencing any work.




·     Earn 1 for 1 rewards points on in-store and online purchases. Each point is valued at 5 cents.Valid till the end of each month.

·     Access to exclusive offers

·     Stay up to date with a regular newsletter

·     30 day love it or return it offer on all Bontrager products and bikes under $1500. Terms and conditions apply.

Terms and Conditions.

·     Purchases on a BOB’S MATES card may only be for the member or immediate family and is not transferable

·     Heavily reduced items may not qualify for points. Rewards can only only be used on full priced items.

·     Discounts offers are calculated from full ticket price of product. Discounts apply to products only, and are at the discretion of Box of Bikes. Discounts do not apply to workshop labour, freight and selected product lines.

·     Members will be notified of offers though email and via www.boxofbikes.com.au

·     Box of Bikes makes no guarantee as to how long stock will last under an offer

·     The BOB’S MATES member acknowledges and agrees that all decisions relating to Bob’s Mates rests solely with Box of Bikes and its decision is final.

·     Without in any way limiting the operation of, Box of Bikes in its sole discretion can at all times: (i) change, amend or vary these Terms and Conditions; (ii) change, amend, vary, withdraw or cancel any promotional offer offered to Members; (iii) exclude a Member from, or cancel a Member’s membership in, the Program, without prior notice and without prior notice to a Member.

·     Box of Bikes gives no warranty as to how long the program will last and may cancel at any time with two weeks notice.

·     Members will be notified of any changes to the terms and conditions via email and on the www.boxofbikes.com.au website

·     Privacy: Box of bikes collects personal information from members to run the program. By providing this information, unless otherwise advised, the Member consents and authorises Box of Bikes to use this personal information for the purpose of offering the Bob’s Mates program. This personal information and any other information that is provided may be used by Box of Bikes, for future marketing, promotional and research purposes in any form of media (including without limitation to communications made via ‘electronic messages’ as defined in the SpamAct 2003). A request by the Member to access, update or correct any information should be directed to Box of Bikes, Unit 2 19 Mustang Av Canberra Airport, ACT 2609.

Love it or exchange it.

·     Bicycles under $1500 are offered in this program.

·     Bicycles on sale or reduced are not included

·     Bicycle must be returned within 30 days of purchase.

·     Proof of purchase from Box of Bikes is required.

·     Store credit will be provided to value of the returned bike.

·     Store credit must be used within 14 days of issue.  

·     Bike must not be damaged in any way. General wear is acceptable.

·     If your bike does not meet the guide lines of minor wear it will be at the sole discretion of Box of Bikes whether the return will be accepted.

Exchange Guidelines

To be exchanged the bicycle must not be raced, ridden on wet or dirt trails or ridden in the rain.

The following conditions constitute minor wear and are acceptable for exchange:

·     Tire wear

·     Chain wear

·     Handle bar tape/grip wear

·     Minor dust on the frame